Courtesy Cleaners

DANGER! I have liked this cleaner in the past, but my most recent experience was not a good one. I had a jacket cleaned there recently, and the first time I wore it was a very unpleasant experience, as the cleaner had sewn on a loose button, and had left the needle still in the jacket. Sadly, I didn't see it when I put the jacket on, and only discovered it when I was behind the wheel of my car and some movement drove the needle into my stomach. I nearly went off the road, and had a frantic few moments until I managed to pull over and extract the needle. Today I took the jacket back to the cleaners, and while the woman I spoke to (owner? manager? staff?) acknowledged that she had done it, she made no apology. All she said was that "people make mistakes", and ignored my rejoinder that her mistake had almost killed me. People do indeed make mistakes, but an apology and commitment to be more careful are the minimum response I'd expect from a responsible person.